Frequently Asked Questions – ForecastClothes.com
Orders & Shipping
How long does shipping take?
Standard shipping: 3-7 business days within Australia
Express shipping: 1-3 business days
International shipping: 7-14 business days
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination.
Can I modify my order after placing it?
Please contact us immediately through our website. Changes can only be made before orders enter the shipping process.
Returns & Exchanges
What is your return policy?
We offer 30-day returns for unworn items in original condition with tags attached. Some restrictions apply.
How do I return an item?
Log into your account, select the order you wish to return, and follow the instructions. You’ll receive a return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for bank processing.
Products & Sizing
How do I choose the right size?
Refer to our detailed size charts on each product page. We provide measurements in both Australian and international sizes.
Are your products true to size?
Most customers find our items fit true to size. Check our size guides and customer reviews for specific fit information.
What materials are your products made from?
We use high-quality materials including natural fibers, technical fabrics, and sustainable materials where possible.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. All payments are processed in Australian dollars.
How do I create an account?
Click “Create Account” in the website header. Accounts allow you to track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password.
Customer Service
How do I contact customer service?
Use the contact form on our website for the fastest response. Include your order number for order-related questions.
What are your customer service hours?
Our team is available Monday-Friday, 9:00 AM – 5:00 PM AEST. We respond to all inquiries within 24 business hours.
Product Care
How should I care for my clothing?
Follow the care instructions on each product’s label. Most items can be machine washed following the specified guidelines.
Can I tumble dry your products?
We recommend checking individual care labels. Some items are suitable for tumble drying while others require air drying.
Shipping & Delivery
Do you offer free shipping?
We offer free standard shipping on all orders over $100 within Australia.
Can I track my order?
Yes, you will receive a tracking number via email once your order ships. You can also track orders through your account.
International Orders
Are there additional charges for international orders?
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
What currencies do you accept?
All prices are shown in Australian dollars. Your bank will convert the amount to your local currency.
Quality & Sustainability
Are your products sustainably made?
We are committed to sustainability and ethical manufacturing practices throughout our supply chain.
Do your products come with warranties?
All our products are covered by Australian Consumer Law guarantees against defects.
For any other questions not covered here, please contact us through our website. Our customer service team is always happy to help!